An excerpt from Be Bold and Win the Sale: Get Out of Your Comfort Zone and Boost Your Performance by Jeff Shore Available from McGraw-Hill Business When I was the National Sales Director for a Fortune 500 company, I was invited to attend a VIP lunch being held at the House of Blues on

“Most people do no listen with the intent to understand, they listen with the intent to reply.” ~Stephen R. Covey Perhaps when you were a child, someone in your life tried to emphasize the importance of listening by reminding you that we each have two ears and one mouth. According to