I’ve been known to say that I have gotten to a point in my career where I can choose the projects I work on. But the recent news surrounding RFRA (Religious Freedom Restoration Act) in Indiana made me wonder…is it really okay to pick and choose the clients I work with? I had never even considered that it might not be okay, but the conversations around discrimination and what small businesses can and can’t do, and my own thoughts about when I will and won’t turn away business made me wonder…what’s legal and what’s not when it comes to wanting to turn down business…even when it’s for a legitimate (and not discriminatory) reason?
As a business owner, are you allowed to opt out of working on a project that you wouldn’t enjoy? As a coach, are you allowed to turn down business because you don’t think you could build rapport with the client? As a massage therapist or chiropractor, are you allowed to decline to treat a patient who “gives you the creeps?”
These are important questions that most business owners simply don’t know the answers to. And when you don’t know what the law says, you’re opening your business to potential lawsuits.
I figured I couldn’t be the only one struggling with these questions, so I decided to host a webinar to educate small business owners like me who do not discriminate, but want to educate themselves about when they can and can’t turn away business for legitimate reasons.
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