Delivering good customer service is paramount to success in today’s competitive economy. In fact, customer service is the one thing that can set you apart in the marketplace. But as you’re about to see, it can set you apart in a good way…or in a bad way. Recently, my husba

It’s official: The newest group of professionals on my “Needs to Learn More about Service” list is in medical offices. Sorry, docs, but you’ve got a long way to go (and coming from a medical family and having managed my dad’s practice for years, I tend to

As my success has grown over the years, I’ve had an increasing number of demands on my time and a lot of people seeking to get me to hire them for various purposes. Additionally, I often look for new people to fill specific roles on my team, and as a result have discovered some

This time of year, many of us are thinking about Santa Claus and looking forward to his visit down the chimney (and trying to remember not to light a fire on Christmas Eve!)It occurred to me this morning that Santa is a deliverer of quintessential customer service. Is anyone truly unh