As my success has grown over the years, I’ve had an increasing number of demands on my time and a lot of people seeking to get me to hire them for various purposes. Additionally, I often look for new people to fill specific roles on my team, and as a result have discovered some

Customer service is one of the most important things in today’s marketplace. In this article, I’ll show you how one big company got their customer service wrong, and how you can learn from their mistakes and take your small business customer service to the next level. Last

In tough economic times, you need to make your small business stand out in the crowd. The best mechanism for standing heads and shoulders above your competition is value. In this article, I’ll show you how to use value to be a stronger competitor. Read more…