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Time wasting can cost your small business more than you think. In this article, learn how to be more productive and get better results in your small business. Read More…

There’s one question I’m asked over and over again from people who seek out my help: “Why isn’t this small business thing working?” It almost always comes as a desperate plea, a cry for help from someone who’s been trying to make things work for a long time, from someone who’s tried everything they can think of to grow their small business and just hasn’t seen results.

So what’s the answer? Why isn’t your small business working the way you want it to? Obviously, the answers are different for everyone. Each business has its own things that need troubleshooting. But here are the things I see that are the most common reasons why small businesses haven’t yet achieved success:

1. Lack of clarity of purpose and lack of clear branding.
This isn’t just about having a clever name. Branding encompasses creating a clear mission for your company and getting clear about what you offer. If you offer too much or you’re too general or broad, your prospects won’t have a good sense of what you bring to the table or know if you can help them. You have to speak to them in their language, and you do that by a) making sure you make it clear what you do and who you do it for, b) reaching them with a corporate identity that resonates with them, and c) making sure you give them what they want with impeccable service.

2. Lack of a professional presence.
It’s okay to start out with a homemade web site or free Vistaprint business cards, but if you’ve been in business for awhile, it’s time to upgrade. Your web site should serve three purposes: 1) showing your potential customers and clients how you can serve their needs, 2) giving them an opportunity to interact with you (either via contacting you or directly buying from you), and 3) acting as a credibility check for your business. Say you’re at a networking function and you give someone your business card. If that person’s interested in doing business with you, they’ll inevitably check your web site when they get back to the office. If you’ve presented yourself in person as a professional, but your web site presents as amateur, you’ve got a credibility problem.

3. Lack of authenticity.
This is something I’ve been talking a lot about lately, because I see more and more people out there offering to teach you things they haven’t yet achieved for themselves: social media experts who don’t have followers on major social media sites, business experts who promise great riches, but haven’t achieved them for themselves…you have to have the goods to back up what you’re offering! And if you don’t, your prospects will see through you. From miles and miles away.

4. Lack of a clear marketing strategy.
Imagine if you were going to take a roadtrip. You know where you want to go, but not how to get there, and you don’t have a map. Would you just get in the car and drive around aimlessly, hoping you hit the right street and end up where you meant to go? No. Likewise, you can’t just start driving around hoping to pick up clients here and there without a clear marketing strategy that’s designed with your target market in mind.

You might be great at what you do, but if you don’t have at least these four pieces in place, you’re going to be missing loads of business and wondering why your business isn’t working. And if you don’t know how to get these four pieces figured out, you need help. It’s good to have a system, it’s great to have a plan mapped out. And even better if you can get an outside perspective, giving you ideas and solutions you might not have thought of on your own.

My latest post on LifeHack.org, published March 26, 2009:

How often do you get that lazy feeling? You know the one. It’s that heavy feeling that weighs down your entire body so the only things you really feel like doing is watching TV, surfing the Internet, or playing your Wii. Or, maybe you just feel like doing something fun instead of working, when you know you really need to get some serious work done. These are serious productivity killers, especially for home-based business owners…but there are ways to fight back. Use these tips to get back to work and see your productivity soar.

First, plan ahead. You can’t always predict your moods, but you can plan ahead so you start out with the right state of mind. If you wake up without a concrete plan for your day you can easily waft into checking e-mail and social networking sites before doing any actual work. This is the sort of time-sucking activity that can eat up half of your workday (if not all of it!). If you develop a plan of action and go to bed with a strong commitment to wake up the next morning and get to work, you’ll do exactly that.

Second, as part of your plan, wait until late morning or early afternoon to open your e-mail software or check any social networking sites. This is something that Tim Ferriss, author of The Four-Hour Workweek, recommends. If you check your e-mail, there’s a strong chance that there will be something in your Inbox that will require action on your part, and you can bet you’ll feel compelled to deal with that e-mail before you get to work on the tasks you had planned for the day. Talk about derailing your productivity! Even more importantly (especially if your work requires you to check e-mail first thing), keep your personal and work e-mail accounts separate, and only check your personal accounts when your work is done for the day.

Third, once you’re ready to work, minimize distractions. Turn off the TV and the phone ringer and disable any chat or text/instant messaging software. I have a client whose productivity is regularly disrupted by phone calls from friends and family members throughout the day. It’s especially important when you work from home to make sure your friends and family know when you are working, so you can maintain a consistent, productive environment.

Fourth, if you’re trying to work and keep getting distracted by thoughts of something else, take care of whatever is distracting you and then come back to work. If it’s “fun” that’s distracting you, take a half hour out to go do something enjoyable. My husband and I regularly break to take walks outside on a pleasant day, or to bake a loaf of bread. Sometimes you just can’t focus, and if that happens, it’s best not to try to force it. In fact, the stress and pressure can make it even harder to focus and you may end up doing poor work. So take some time out, have a little fun, relax, and then come back with a fresh, new perspective.

Fifth, for some, it works well to build in a system of rewards and punishments. Generally, most people recommend positive stimuli only. But sometimes you want to avoid something just as much as you want to gain its opposite. So the reward and punishment can actually be two sides of the same coin: if you accomplish your task, you get to do a particular fun activity and if you don’t accomplish your task, you don’t get to do that activity. This can be a powerful motivator (but if you really are struggling for motivation, see my article from last week).

Finally, there’s the powerful “just do it” strategy. Once you start working and getting in the groove of productivity, you’ll find that it’s much easier to stay in that “productivity zone.” And once you’re in that zone, you may find that you can get more accomplished in an hour than you might normally get done in a entire day. Sometimes you may have to do some real self-direction to get to this place. One technique that works well to get you into the productivity zone is the “act as if” exercise. In this exercise, you think of someone who you respect and admire who is good at whatever it is that you want to accomplish. Then, you envision what that person is feeling at that moment, step into their shoes, and “act as if” you are them. It’s not enough to act like them, you actually want to act as if you are them. This enables you to temporarily leave the you that isn’t “in the mood” to work behind and in essence, be someone else for awhile.

Use these tips and your productivity will be high with consistency. You’ll avoid the time-sucking, distractions and derailing attitudes and “I can’t believe the day is over and I didn’t get anything done,” will be a thing of the past.

My latest post on LifeHack.org, published March 19, 2009:

Maybe you’ve been trying to kick-start your business and it just hasn’t worked yet. Maybe you’ve just started but you’re already frustrated. Or maybe you’ve wanted to hit that next level for years and haven’t been able to get there. Regardless of your situation, getting motivated and on-track isn’t difficult. It’s staying that way that’s the trick. And when you’re struggling to “make it,” sometimes it’s even harder. You find yourself wandering, letting yourself get distracted, and wondering if you’ll ever really make your mark. Want to end the cycle of struggle? Master these tips and you’ll be virtually unstoppable.

First, know that this is a temporary state. It doesn’t matter how long you’ve been where you are. All that you need to know is that nothing is permanent. All things change, even if it seems that they don’t. It’s simply a law of nature — nothing stays the same forever. The universe is constantly moving, evolving, and changing, and so are you. So instead of seeing this as a neverending path into darkness, know that there’s a light at the end of the tunnel, and every day, it’s getting closer. And as soon as you get a new client, sell your first product, or hit that next target, everything within you will shift.

Second, remind yourself what you’re fighting for. When you’ve been trying to make something happen for awhile, you can start to lose sight of the end goal. Instead of focusing on the reason you started this journey in the first place, you begin to focus on smaller, more immediate outcomes. For example, if you started your business so you could eventually free up enough time to spend with your family, but you’ve been working for a long time and haven’t seen the results you’d expected or hoped for, your goal may have shifted from “be with my family” to “make my business work.” This has exactly the opposite effect than you originally intended. By shifting your priorities, now you’re probably spending less time with your family.

Sometimes it’s helpful to create tangible reminders of the reason you started down this path.  A vision board may be useful, or just a statement, penned boldly and tacked to a bulletin board near your workspace. If you want to remind yourself of a forgotten goal and reintegrate it into your thinking process and mindset, set your alarm a few minutes earlier each morning and spend that time meditating on what you’re working towards. Reaffirm what you’re fighting for and you’ll find the will to fight is restored and renewed once more.

Third, believe in yourself. It can be hard to believe in yourself when you’ve been trying to make something work for a long time. Sometimes you just lose faith in your own ability to make it work or see it through. One of the best ways to stay strong in your belief in yourself is to keep track of your successes, even the small ones. When you’re feeling down on yourself, go back to the list of successes and review them. Remind yourself that you are capable and you can make this work.

Another way to rebuild your confidence involves something social psychologists have known for decades — that our feelings about ourselves are frequently a reflection of how we think others perceive us. So take advantage of that! Read through your client testimonials and e-mails. Ask your clients for periodic evaluations and you’re bound to receive some fantastic feedback (and if there are some negatives, folks, that’s a great learning experience — it tells you exactly what you need to do to improve and make your clients happy). Even if your faith in yourself falters, others still believe in you.

Finally, get help before you’re in crisis. If your business isn’t where you want it to be, if you aren’t making the leaps ahead that you want to be making, there’s obviously something going on. Before things go too far, before you get lost and become totally unmotivated, get help!

The problem may be with your business — it could be a branding issue, a marketing issue, or maybe just you aren’t giving your clients what they want.  Hire a consultant who can turn your business inside out finding ways to improve your results. The problem may also lie within — you yourself might benefit from some “fine-tuning.” Hire a coach and work through any roadblocks that may be getting in the way of your success. Hire a mentor and model his/her behavior. Or if you’re struggling with self-discipline and need a budget solution, ask a reliable friend to be your accountability partner so you both can improve.

As you begin to master the ability to keep your motivation high, it will become easier to stay on-track. Moments of frustration will be fewer and farther between and, as you master your mindset, you’ll find that you actually achieve success and reach your targets faster.

A few weeks ago, I was working hard and finished a major project. I was so focused and had gotten so much done, I figured the day was almost over. Since it was pretty cloudy that day, I really couldn’t tell from looking out the window what time of day it was. Imagine how surprised I was when I realized that I’d only been working for a couple of hours, instead of a whole day!

Another day, I was totally unmotivated. I couldn’t focus and just couldn’t quite buckle down and make much headway on any of the things I’d planned to work on. And when I looked at the clock, I’d noodled away most of the morning and afternoon, just checking e-mail, starting articles, changing my mind, refreshing my cup of tea…I’d spent literally hours doing virtually nothing.

Once I realized that I really didn’t know where my time was going and if I was being truly productive, I started looking for ways to track my time. I’ve been using a tool called ClockIn to track my time- so I can see how much time I’m spending on various activities. I’m able to track the time I spend working on client projects, which helps me with billing, but I’m also tracking time I spend developing new products and materials, which helps me set pricing. And I set up login IDs for my subcontractors within my account, so I can keep track of  their hours and productivity as well.

Tracking your time and watching where it goes can make you a lot more aware of what you’re doing, so you can see where the “time suckers” are. Once you know where you’re wasting time, you can take action to reduce time waste and become more productive. Plus, the bonus of watching your time automatically makes you more aware and conscious, so you no longer while away the time without realizing it.

Where does your time go? Are you spending more time noodling around, getting nothing done, or are you focused, concentrating your efforts on making true progress and getting things done in less time, because you’re really working?