In preparation for my recent interview with Bob Burg (if you missed it, download the recording here), I invited subscribers to share with me their top business challenges. I wasn’t surprised by the answers:

“sales,” “communicating with potential customers,” “sales,” “the telephone,” “sales,” “how do I increase my lead pipeline?” “how to market my business,” “where will I find my next client?” “growing my business,” “sales,”

90% of the questions I got were about sales and marketing, and the reason is that folks believe that sales and marketing are where you actually make the money. Well…you’re wrong.

If your top small business concerns are sales and marketing, you’re focusing on the wrong stuff.

“But…but how can that be true, when there’s an entire industry just build around sales and marketing???”

Ah, there’s the rub. Well, I’m not saying sales and marketing aren’t important. I’m saying that sales and marketing shouldn’t actually be your biggest “challenges.” And yes, I’m prepared to back that up. Here goes:

1) You should know your target market inside-out.

I’ll bet if you’re struggling with sales and marketing in your small business, you don’t know your target market well enough. If you did, you’d know everything from what their likely objections are to where to find them to what kind of marketing they’ll respond to. And when you know that, you really don’t have to wonder if your branding appeals to them or if you’re meeting their needs. You’ll know.

How do you get to know them? Well, first, you have to choose them. Narrow down the people you serve into a clear, definable subset of the population. It’s okay to do this, I promise. It doesn’t mean that you can’t work with people outside your target market. My target market is primarily female entrepreneurs in their 30s and 40s, but I work with women and men, and I have clients in their 60s. Your target market is who you work best with, who you understand the most, and who you like working with, combined with who wants what you have to offer.

Second, once you’ve narrowed down who your target market is, if you want to get to know them, ask them. Survey your list and if you don’t have a big list yet, look for places to find your peeps and invite them to take your survey. It’s not rocket science, but I do have a few recommendations: 1) Offer a high-quality freebie as a gift for taking the survey, 2) Limit your survey to 20-25 questions and only about 25% of those questions should be open-ended, 3) Ask them what you need to know as well as what you want to know. Get basic demographics, but also ask what keeps them up at night.

When your survey is over and you tabulate you responses, you should know a lot more about your target market, where to find them, and what they need and want. Everything else flows from there.

2) Once you know your target market inside out, you can focus on meeting their needs and providing value.

The people you serve are people. I’ve been saying that for a long time. They’re real people with real worries and real fears that keep them up at night. How can you serve them? How can you help address those worries and fears so that they can rest easy and get some sleep? If you’re addressing those needs and bringing enough value, not just in your products and services, but in how you’re showing up in the world, sales won’t really be a challenge anymore.

And remember, bringing value comes in many forms, too. This isn’t necessarily about giving your services away for free (although there may be times when that makes sense). As Bob and John talk about in Go-Givers Sell More, you can bring value in several ways. Bob and John mention five key ways to bring value that I really love: excellence, consistency, attention, empathy, and appreciation. And sometimes, just listening brings value. Who knew?

3) If you focus on bringing real value to people’s lives, sales will follow as a natural consequence.

One of the great things I picked up in my interview with Bob is that the top 10% of successful people in the world understand that giving and receiving are two sides of the same coin. They’re a part of the same thing – as Bob put it, they’re like inhaling and exhaling.

So many of us think that “it’s better to give than to receive,” but actually, being a “go-giver” means you’re focused on giving value, but you’re open to receiving. And as such, if you’re focused on the other person and bringing real value, the natural consequence is that you’ll be rewarded. One of my favorite lines from Go-Givers Sell More is, “The task here is not to create value in order to create a sale or in order to anything. It’s to create value, period…Right now, your total job is to focus on one thing and one thing only: providing value to other people. If you do that well, sales—and money—will find you.”

The bottom line is that sales isn’t about sales. It isn’t even about the thing you sell. And marketing isn’t about the thing you sell, either. They’re both all about value. What value do you bring to the lives of other people? That should be your biggest challenge. Once you master that, sales and marketing shouldn’t be an issue.

My theme for February is all about finding your true purpose and being authentic.

Finding your purpose can be challenging. You have to give yourself permission to dream and engage in constructive soul-searching. What speaks most to your soul and what lifts your spirit? What are you meant to do and what are your unique gifts? Once you find the answer to these questions, concentrate on discovering your unique voice, that which makes you you. And then you’ll really have something. But know this: the answer isn’t out there. It’s in you. Search long enough and you’ll find it.

Authenticity in your business is about honesty. Trust. Integrity. Doesn’t it seem ironic, then, that people use “authenticity” as a marketing gimmick? For the service professional, authenticity is about getting to the heart of who you are, and communicating that to your audience. It’s about providing a real service or a real product, something of true value, and offering it at a fair and appropriate price. And believe me, when you get authentic, you see such a huge return in your business.

This month, you’ll find a fantastic interview call with Bob Burg, author of The Go-Giver in my teleseminar series, The Experts Series. After that call, I’ll also be doing a Q&A call of my own, so we can talk about building authenticity and “Go-Giver principles” into your own business.