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May 28, 2010

5 Reasons Why You’ll Make More Money If You Hire a Virtual Assistant
Susan @ 2:05 pm

Think you can’t afford to hire a virtual assistant for your small business? Think again. Virtual assistants are one of the greatest assets a small business owner can have, and it’s not just affordable - it can save you money in ways you might not expect. Read More…


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Where Does Your Time Go? Time Wasting in Small Business
Susan @ 2:01 pm

Time wasting can cost your small business more than you think. In this article, learn how to be more productive and get better results in your small business. Read More…


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April 29, 2010

How to Grow Your Small Business in Any Economy, Part 2
Susan @ 12:35 pm

My latest article at Associated Content: How to Grow Your Small Business in Any Economy, Part 2

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March 8, 2010

BIBJ Small Business Product Review: Brian Tracy’s Business Growth Strategies
Susan @ 1:10 pm

Brian Tracy's Business Growth StrategiesBrian Tracy recently suggested that I try out his new Business Growth Strategies program, and who am I to say no to one of the greatest minds in small business success and personal development? Brian Tracy has consulted for more than 1,000 companies and addressed more than 4,000,000 people in 4,000 talks and seminars around the globe. He’s the top-selling author of over 45 books that have been translated into dozens of languages and has written and produced more than 300 audio and video learning programs, including the worldwide, best-selling Psychology of Achievement. So, you know, he’s major. And you simply have to know that Brian is the best at what he does.

Obviously, if someone like Brian Tracy personally recommends that you try something out, well, even if it’s his product, I just think you do it. So I immediately took the $1 trial and gave it a whirl.

*BTW, in the interests of full disclosure, please note that I do not have any sort of affiliate relationship with Brian Tracy. Period.

Business Growth Strategies: What is it?

Brian Tracy’s Business Growth Strategies is a seriously high-powered system of videos and written instructions to take you from where you are now to where you want to go with your business.

You start with a Business Profitability Assessment that examines 30 areas of your business. It’s comprehensive, but don’t be afraid- the whole assessment only takes about 10 minutes. That said, beware: this assessment shines a fairly harsh light on your business. I thought I had a pretty good setup with my business, but darned if I didn’t discover pretty quickly that there were at least 12 major areas where I could stand improvement.

What’s pretty cool, though, is that throughout the process, Brian is there, walking you through via video, and he’s just such a nice man and so encouraging that it helps soften the blow when you realize how much help you need (even if, for some bizarre reason I have yet to understand, the videos do tend to remind me a little bit of those Darma Initiative videos from Lost, which also strangely makes the whole thing even more pleasant…if you figure that one out, let me know).

Once you’ve gotten through the assessment, you learn all the areas where you need help and you can start getting into the actual meat of the content.

What you’ll learn:

Business Growth Strategies provides tangible help with just about any aspect of small business growth that you can think of. You learn a lot of theory about business growth, from setting up the right systems, making sure you’re properly capitalized, business planning, sales, marketing, time management, effectiveness, advertising….there’s almost nothing that isn’t covered. Business Growth Strategies is more comprehensive than you can possibly imagine. There are 52 lessons with more than 250 videos recorded by Brian Tracy himself, and every lesson comes with written materials, exercises, and action steps.

Pedagogically speaking…

From a teaching standpoint, the combination of mediums is really smart. You need to watch the videos to get the most out of everything, and probably it’s better if you watch them all more than one time, but you can download and (if you’re so inclined) print out the written instructions to make a pretty awesome workbook with exercises and action steps, so you know exactly what you’re supposed to do.

Although you can skip around the program and focus on whatever topic you want, they’ve set it up so that you get a lesson plan based on your Business Profitability Assessment. That’s pretty wise, because without that lesson plan, the massive amount of material available can get a little overwhelming and daunting.

If you go into this and want to be successful, I’d probably recommend that you plan to stay in the program for six months to a year. That way you can do one lesson a week and really maximize your learning and have plenty of time to take action and implement the recommended strategies.

Who does Business Growth Strategies rock for?

Business Growth Strategies is awesome if you’re just starting a business. You’ll start out the right way and with Brian as your de facto coach, you’ll have a clear plan and strategies in place to smooth out the often bumpy startup road.

It’s also great if you’ve been in business for awhile, especially if you’ve flat-lined. Your business will get a sound tune-up, you’ll find out exactly what you’ve been missing, and you’ll be back on an upward swing.

And, Business Growth Strategies would work especially well for people in a brick-and-mortar businesses who are looking to grow their businesses in traditional ways.

What do I wish Business Growth Strategies included?

Business Growth Strategies is soundly grounded in old-school business principles. You’d expect nothing else from Brian Tracy. So there’s no doubt in my mind that the content is top-notch and of the highest quality.

Still, as much value as the program brings, I’m left wishing that Business Growth Strategies had a small injection of “new school” business principles that factored in newer technologies like internet marketing and social media networking, which is an interesting thing to say since the entire program is internet-based.

That said, business is business, and too many folks in business today think it’s okay to bypass class business principles and as much as we entrepreneurs just love to fast-track stuff, in the end, that just doesn’t work as well. So as much as I’d like to infuse the program with just a wee bit of new school stuff, it’s probably okay that it doesn’t include much of it, because there’s plenty of that out here already.

Overall thoughts…

Do I recommend Business Growth Strategies? Yep. It pretty much rocks the house. It’s solid content, through and through. I didn’t feel sold on other stuff, and really, once you’re in, you’ll just spend time in the program learning. And learning. And learning. Brian Tracy just continues to prove over and over that he’s still got it, and he shows no sign of slowing down.

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February 17, 2010

“Why Isn’t This Small Business Thing Working?!”
Susan @ 12:05 pm

There’s one question I’m asked over and over again from people who seek out my help: “Why isn’t this small business thing working?” It almost always comes as a desperate plea, a cry for help from someone who’s been trying to make things work for a long time, from someone who’s tried everything they can think of to grow their small business and just hasn’t seen results.

So what’s the answer? Why isn’t your small business working the way you want it to? Obviously, the answers are different for everyone. Each business has its own things that need troubleshooting. But here are the things I see that are the most common reasons why small businesses haven’t yet achieved success:

1. Lack of clarity of purpose and lack of clear branding.
This isn’t just about having a clever name. Branding encompasses creating a clear mission for your company and getting clear about what you offer. If you offer too much or you’re too general or broad, your prospects won’t have a good sense of what you bring to the table or know if you can help them. You have to speak to them in their language, and you do that by a) making sure you make it clear what you do and who you do it for, b) reaching them with a corporate identity that resonates with them, and c) making sure you give them what they want with impeccable service.

2. Lack of a professional presence.
It’s okay to start out with a homemade web site or free Vistaprint business cards, but if you’ve been in business for awhile, it’s time to upgrade. Your web site should serve three purposes: 1) showing your potential customers and clients how you can serve their needs, 2) giving them an opportunity to interact with you (either via contacting you or directly buying from you), and 3) acting as a credibility check for your business. Say you’re at a networking function and you give someone your business card. If that person’s interested in doing business with you, they’ll inevitably check your web site when they get back to the office. If you’ve presented yourself in person as a professional, but your web site presents as amateur, you’ve got a credibility problem.

3. Lack of authenticity.
This is something I’ve been talking a lot about lately, because I see more and more people out there offering to teach you things they haven’t yet achieved for themselves: social media experts who don’t have followers on major social media sites, business experts who promise great riches, but haven’t achieved them for themselves…you have to have the goods to back up what you’re offering! And if you don’t, your prospects will see through you. From miles and miles away.

4. Lack of a clear marketing strategy.
Imagine if you were going to take a roadtrip. You know where you want to go, but not how to get there, and you don’t have a map. Would you just get in the car and drive around aimlessly, hoping you hit the right street and end up where you meant to go? No. Likewise, you can’t just start driving around hoping to pick up clients here and there without a clear marketing strategy that’s designed with your target market in mind.

You might be great at what you do, but if you don’t have at least these four pieces in place, you’re going to be missing loads of business and wondering why your business isn’t working. And if you don’t know how to get these four pieces figured out, you need help. It’s good to have a system, it’s great to have a plan mapped out. And even better if you can get an outside perspective, giving you ideas and solutions you might not have thought of on your own.


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February 16, 2010

5 Reasons to Join The Experts Series and Grow Your Small Business
Susan @ 9:00 am

If you’ve been reading my blog, my e-zine, following me on Facebook, or watching my Tweets, it would be impossible for you not to have noticed my new program, The Experts Series. This series is a yearlong, interview-and-integrate series. Each month, I’ll interview a top name in small business. The current lineup includes several bestselling authors, power players in marketing and PR, and heavy hitters from the real world, and all year long, we’ll be talking about ways for you to grow your small business.

So why should you join the series? Here are my top five reasons:

  1. You’ll learn from the best.
    I’ve invited some of the world’s most well-known experts in small business, marketing, public relations, and branding to participate in this series. The lineup includes:

    • Bob Burg, author of Endless Referrals and co-author of The Go-Giver and Go-Givers Sell More
    • Jay Conrad Levinson, author of Guerilla Marketing, the best-known small business marketing book series of all time.
    • Jack Trout, author of Differentiate or Die and Positioning, among other bestsellers, and the guy I learned a ton about branding from.
    • Larry Winget, author of It’s Called Work For A Reason and You’re Broke Because You Want to Be and the guy I turn to for “get real, and get off your butt” advice.
    • David Meerman Scott, author of The New Rules of Marketing and PR, Eyeball Wars, and Cashing In with Content, among others, and one of the guys I’ve learned the most about marketing and PR from.

    (I’ve actually got several more incredible people signed on to participate, but I agreed not to reveal their names or promote that they’re appearing in the series until we get a couple of months closer to their dates. I have to admit that it’s kind of killing me not to tell you who they are, because these are huge names, and I honestly can’t even believe they agreed to let me interview them. But you’ll see the announcements coming up as soon as I’m allowed to share them, I promise!)

  2. You’ll figure out what’s missing in your business that’s keeping you from taking that next step forward.
    I don’t plan to just ask these folks what’s in their books or what they always talk about. Sure, we’ll cover that stuff, but I want to go deeper and find out what you can’t learn from their books. What are their best-kept secrets for growing your brand, getting the word out, drawing in clients, getting booked for speaking gigs, and heck, just making money? Was there one thing that they did that took their business to the next level? Was there something that “clicked” in their business? What’s the one thing they think you can do to grow your business and achieve success? I’ll be asking them more in-depth questions than you’ve heard in other interviews, to get to the heart of what these true small business masters can teach us.
  3. You’ll have a chance to get up-close and personal with the top names in small business and ask them your questions.
    When I’m done grilling these experts, I’ll give you a chance to ask your own questions. You’ll be able to talk to the biggest names in small business and ask them whatever’s been burning in your mind about their books or your business. How often do you have a chance to ask someone of this caliber for a little turbo-coaching?
  4. You’ll be working directly with me to integrate everything we learn during the interviews into your own business.
    The evening after every interview, I’m hosting a second call. I’ll do a brief recap of the expert call, and then I’ll take your questions. We’ll cover integrating the material we learned the day before, or you can ask me other questions about your business. Point is, I’ll be coaching you live and giving you my best business advice on the spot. This is absolutely the most affordable way to get some real, authentic business mentoring from a seasoned pro. Plus, just like any other Mastermind (I call this my “mastermind lite”), you’ll learn from the other folks on the calls. Remember, we’re all in this together. Whatever you’re going through in your business, I’ve probably been there…and you’ll discover other people who are in the same boat as you, so you can learn together.
  5. Each month you’ll get closer to achieving true business mastery, and building more freedom, flexibility and purpose into your life.
    Listen…let me be candid. Just listening to the interviews and Q&A calls probably won’t change your business too much. But if you act on what you learn in the series, your business could completely transform. Just imagine if you knew what to do and how to structure your time so you really did achieve small business mastery? Can you imagine if you actually had all of the freedom and flexibility that small business ownership promises? Can you imagine what would happen if you were able to create a vision for your business and then achieve it? The best way to achieve all of that is to learn from authentic leaders who have mastered it themselves, and know how to teach what they learned. And that’s what The Expert Series is all about.

Bonus Reason: These are real experts. They’re authentic people. And they’re interested in helping you.
When I invited these folks, here’s how I describe the series: “a new teleseminar series for my subscribers and clients to help them learn and grow in areas they may miss on their own.” And you know, what really amazed me about the responses I received is how generous these people were. I mean, maybe it’s my own jaded perspective, but I never, in a million years, expected anyone as famous as some of these folks are to thank me for reaching out to them and to be enthusiastic about participating in the series. But they’ve all been so generous with their time and they’re excited to join in this series, because this is all about casting off the formality and the suits and rolling up our sleeves and getting real about small business growth today.

Don’t miss out on this rare opportunity to learn from the masters. Join The Experts Series today.

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February 10, 2010

On Authenticity in Business
Susan @ 10:00 am

Being authentic can be surprisingly difficult, especially in business. I often work with people who have no problem being genuine in real life, but who really struggle with authenticity in business. I hear from clients that, in business, they have to appear to be mega-successful — not just sort of successful, and not “hey, I’m growing a business here,” but really successful, in order to be taken seriously. There’s so much posturing and pretending, because people believe that you can’t become successful unless you appear to already be successful. But that’s just not true! In fact, it’s the opposite.

We’re all works in progress.
I’ve seen “behind the scenes” of a lot of the people who most of us think of as mega-successful, and things aren’t always how they seem. A well-known wealth coach I know spends most of his time talking about the power of mindset, but I know that he struggles with exactly the same issues everyone else does: doubt, uncertainty, insecurity. We’re all works in progress. Every single one of us. We all have questions and insecurities and fears. It’s how you deal with those internal struggles that matters.

The truth has a way of seeping out anyway.
We think we’re so good at hiding our secrets from the rest of the world. But whether it’s a financial crisis, marital problems, personal demons, or something else, even if you think you’re keeping your skeletons hidden, you’re probably not. Truth has a way of sneaking out there and betraying our lies. Truth may show up in an uncertain look in your eye or in the way you keep your secrets, but know this: it’s almost impossible to keep things totally hidden.

It’s not all about appearances. It’s about truth.
Far too many folks out there seem to think that if you appear to be super-successful, you’ll achieve legitimacy. But it’s not about how you seem, it’s about how you are. If who you really are matches up with who you say you are, then you’ll appear credible, because you are credible. On the other hand, pretend you’re something that you’re not and you’ll come off as shady.

The real secret to gaining legitimacy is authenticity.
We’re all after legitimacy, in the end. So take the time to build your expertise and knowledge, offer your services at a discounted rate while you gain experience, and build in the right systems to support your products and services so you can offer unparalleled good service. You’ll build credibility by doing things right, and with credibility and legitimacy comes real success.

(In an upcoming issue of my No Suits Allowed! e-zine, I’ll be talking about how to be authentic. It’s such an important piece that’s missing from so many businesses today, so make sure you subscribe to the e-zine so you can find out the critical steps you need to take to achieve authenticity in your business.)


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March 30, 2009

How To Do What You Have To Do When You Don’t Feel Like Doing It
Susan @ 5:38 pm

My latest post on LifeHack.org, published March 26, 2009:

lazydude

How often do you get that lazy feeling? You know the one. It’s that heavy feeling that weighs down your entire body so the only things you really feel like doing is watching TV, surfing the Internet, or playing your Wii. Or, maybe you just feel like doing something fun instead of working, when you know you really need to get some serious work done. These are serious productivity killers, especially for home-based business owners…but there are ways to fight back. Use these tips to get back to work and see your productivity soar.

First, plan ahead. You can’t always predict your moods, but you can plan ahead so you start out with the right state of mind. If you wake up without a concrete plan for your day you can easily waft into checking e-mail and social networking sites before doing any actual work. This is the sort of time-sucking activity that can eat up half of your workday (if not all of it!). If you develop a plan of action and go to bed with a strong commitment to wake up the next morning and get to work, you’ll do exactly that.

Second, as part of your plan, wait until late morning or early afternoon to open your e-mail software or check any social networking sites. This is something that Tim Ferriss, author of The Four-Hour Workweek, recommends. If you check your e-mail, there’s a strong chance that there will be something in your Inbox that will require action on your part, and you can bet you’ll feel compelled to deal with that e-mail before you get to work on the tasks you had planned for the day. Talk about derailing your productivity! Even more importantly (especially if your work requires you to check e-mail first thing), keep your personal and work e-mail accounts separate, and only check your personal accounts when your work is done for the day.

Third, once you’re ready to work, minimize distractions. Turn off the TV and the phone ringer and disable any chat or text/instant messaging software. I have a client whose productivity is regularly disrupted by phone calls from friends and family members throughout the day. It’s especially important when you work from home to make sure your friends and family know when you are working, so you can maintain a consistent, productive environment.

Fourth, if you’re trying to work and keep getting distracted by thoughts of something else, take care of whatever is distracting you and then come back to work. If it’s “fun” that’s distracting you, take a half hour out to go do something enjoyable. My husband and I regularly break to take walks outside on a pleasant day, or to bake a loaf of bread. Sometimes you just can’t focus, and if that happens, it’s best not to try to force it. In fact, the stress and pressure can make it even harder to focus and you may end up doing poor work. So take some time out, have a little fun, relax, and then come back with a fresh, new perspective.

Fifth, for some, it works well to build in a system of rewards and punishments. Generally, most people recommend positive stimuli only. But sometimes you want to avoid something just as much as you want to gain its opposite. So the reward and punishment can actually be two sides of the same coin: if you accomplish your task, you get to do a particular fun activity and if you don’t accomplish your task, you don’t get to do that activity. This can be a powerful motivator (but if you really are struggling for motivation, see my article from last week).

Finally, there’s the powerful “just do it” strategy. Once you start working and getting in the groove of productivity, you’ll find that it’s much easier to stay in that “productivity zone.” And once you’re in that zone, you may find that you can get more accomplished in an hour than you might normally get done in a entire day. Sometimes you may have to do some real self-direction to get to this place. One technique that works well to get you into the productivity zone is the “act as if” exercise. In this exercise, you think of someone who you respect and admire who is good at whatever it is that you want to accomplish. Then, you envision what that person is feeling at that moment, step into their shoes, and “act as if” you are them. It’s not enough to act like them, you actually want to act as if you are them. This enables you to temporarily leave the you that isn’t “in the mood” to work behind and in essence, be someone else for awhile.

Use these tips and your productivity will be high with consistency. You’ll avoid the time-sucking, distractions and derailing attitudes and “I can’t believe the day is over and I didn’t get anything done,” will be a thing of the past.

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March 20, 2009

How to Stay Motivated and On Track When You’re Struggling
Susan @ 2:32 pm

My latest post on LifeHack.org, published March 19, 2009:

frustrated-guy

Maybe you’ve been trying to kick-start your business and it just hasn’t worked yet. Maybe you’ve just started but you’re already frustrated. Or maybe you’ve wanted to hit that next level for years and haven’t been able to get there. Regardless of your situation, getting motivated and on-track isn’t difficult. It’s staying that way that’s the trick. And when you’re struggling to “make it,” sometimes it’s even harder. You find yourself wandering, letting yourself get distracted, and wondering if you’ll ever really make your mark. Want to end the cycle of struggle? Master these tips and you’ll be virtually unstoppable.

First, know that this is a temporary state. It doesn’t matter how long you’ve been where you are. All that you need to know is that nothing is permanent. All things change, even if it seems that they don’t. It’s simply a law of nature — nothing stays the same forever. The universe is constantly moving, evolving, and changing, and so are you. So instead of seeing this as a neverending path into darkness, know that there’s a light at the end of the tunnel, and every day, it’s getting closer. And as soon as you get a new client, sell your first product, or hit that next target, everything within you will shift.

Second, remind yourself what you’re fighting for. When you’ve been trying to make something happen for awhile, you can start to lose sight of the end goal. Instead of focusing on the reason you started this journey in the first place, you begin to focus on smaller, more immediate outcomes. For example, if you started your business so you could eventually free up enough time to spend with your family, but you’ve been working for a long time and haven’t seen the results you’d expected or hoped for, your goal may have shifted from “be with my family” to “make my business work.” This has exactly the opposite effect than you originally intended. By shifting your priorities, now you’re probably spending less time with your family.

Sometimes it’s helpful to create tangible reminders of the reason you started down this path.  A vision board may be useful, or just a statement, penned boldly and tacked to a bulletin board near your workspace. If you want to remind yourself of a forgotten goal and reintegrate it into your thinking process and mindset, set your alarm a few minutes earlier each morning and spend that time meditating on what you’re working towards. Reaffirm what you’re fighting for and you’ll find the will to fight is restored and renewed once more.

Third, believe in yourself. It can be hard to believe in yourself when you’ve been trying to make something work for a long time. Sometimes you just lose faith in your own ability to make it work or see it through. One of the best ways to stay strong in your belief in yourself is to keep track of your successes, even the small ones. When you’re feeling down on yourself, go back to the list of successes and review them. Remind yourself that you are capable and you can make this work.

Another way to rebuild your confidence involves something social psychologists have known for decades — that our feelings about ourselves are frequently a reflection of how we think others perceive us. So take advantage of that! Read through your client testimonials and e-mails. Ask your clients for periodic evaluations and you’re bound to receive some fantastic feedback (and if there are some negatives, folks, that’s a great learning experience — it tells you exactly what you need to do to improve and make your clients happy). Even if your faith in yourself falters, others still believe in you.

Finally, get help before you’re in crisis. If your business isn’t where you want it to be, if you aren’t making the leaps ahead that you want to be making, there’s obviously something going on. Before things go too far, before you get lost and become totally unmotivated, get help!

The problem may be with your business — it could be a branding issue, a marketing issue, or maybe just you aren’t giving your clients what they want.  Hire a consultant who can turn your business inside out finding ways to improve your results. The problem may also lie within — you yourself might benefit from some “fine-tuning.” Hire a coach and work through any roadblocks that may be getting in the way of your success. Hire a mentor and model his/her behavior. Or if you’re struggling with self-discipline and need a budget solution, ask a reliable friend to be your accountability partner so you both can improve.

As you begin to master the ability to keep your motivation high, it will become easier to stay on-track. Moments of frustration will be fewer and farther between and, as you master your mindset, you’ll find that you actually achieve success and reach your targets faster.

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March 6, 2009

Spring Cleaning For Your Business
Susan @ 2:08 pm

Spring Cleaning For Your Business: My most recent article in The Fabulous Woman Magazine

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