If you’ve been following the news, you know that last week, Rush Limbaugh spent the better part of his show for three days straight attacking Sandra Fluke, the Georgetown law student who was barred from testifying at a controversial Republican hearing on contraception recently. The insults Mr. Limbaugh leveled against Ms. Fluke were so intense that they caused an uproar among women from both sides of the aisle and have ultimately resulted in over thirty-five advertisers (and counting) pulling their advertisements from the Limbaugh show and at least two radio stations dumping Limbaugh programming altogether.

As you know, I find politics (and the media sideshow on both sides of the aisle) endlessly fascinating. This week, as I’ve followed the coverage of the widespread outrage over Rush Limbaugh’s comments, I’ve found myself thinking about Mr. Limbaugh and his brand.

You see, I have a dirty little secret, one I’ve kept mostly hidden for the better part of almost 25 years, and one I’m prepared to confess here and now. My dirty little secret, ladies and gentlemen, is that I love talk radio. I absolutely, hands-down, love, love, lurve talk radio like you can’t even imagine, and I always have, since I first started driving. I’ve listened to NPR since I was four or five years old, and have listened to most of the well-known, longstanding talk radio shows like All Things Considered, Car Talk, Dr. Laura, Morning Edition, Fresh Air, Wait Wait Don’t Tell Me,  Paul Harvey, Grammar Rules, and yes, even, on occasion, Rush. I listened to all of them off and on from the moment I was old enough to drive alone and choose the own radio stations. Oh, sure, I popped my fair share of cassettes in the player back in the 80s, and I’ve been known to sing (loudly) in my car when I’ve got the iPod, but my first love when driving has always been talk radio.

So I think I speak with at least some measure of authority when I say that it was absolutely no surprise to me when the full weight of Rush Limbaugh’s vehemence and ferocity came down squarely upon Sandra Fluke’s shoulders. I’ve heard Rush rail against strong women for years, using intense language and offensive terms. Rush Limbaugh attacking a left-leaning woman who dares to stand up to the right is pretty much par for the course. For a time, one could take a bit of comfort in the fact that Rush himself said that he was merely an entertainer whose opinion should really not be taken seriously. But he wrote that in one of his books, long before he became known as a power broker in the Republican party.

As I said, this latest incident didn’t really surprise me that much, but the strong reaction to it has raised my eyebrows a bit.

Don’t get me wrong. As a feminist, I have always believed Rush Limbaugh to be pretty misogynistic. But I knew that it was part of his brand, one that included irreverence and disrespect for one side of the political arena. But the problem with creating a brand that’s built on irreverence and disrespect is that, even if your advertisers sign on knowing that this is your brand, even if your advertisers understand your brand and are prepared to handle it (even support it) in the abstract, if you go too far and anger too many, then your advertisers may not be prepared to stand with you.

Rush Limbaugh is a talk show host who talks about politics and this is an election year. All stories relating to politics are hot right now. And the cultural context in which his insults were made is a context in which women have begun to feel attacked anyway. Case in point, the reaction to the comments of Foster Friess, financial backer for the Rick Santorum campaign (for the “how” of that, see this post).

When your brand is already controversial, if you make a misstep and go too far with the controversy in an already-sensitive cultural climate, whether that “misstep” is intentional or accidental, you can pretty much expect that the misstep will become a major incident. In this context, at this particularly sensitive time in American politics, I find it hard to believe that Rush Limbaugh, who has created such a strong personal brand that he is indeed considered by many to be the voice of American Republicans (just google “Rush Limbaugh voice of Republicans” and you’ll see over 25 pages of results referring to exactly that), would make such an egregious error. I have to wonder if this was something more deliberate. Did Rush Limbaugh really make a mistake or was this intentional? Was this an attempt to bring publicity to his show, or did he simply go too far?

Bottom line, if your brand is controversial, it’s absolutely critical that you’re informed and well-aware of the cultural context in which your brand lives. When you develop a pugnacious, contentious brand you can (and should) push the boundaries, but if you push those boundaries too far outside the tide of public sentiment, you may find yourself in a war that could ultimately cost you your business.

Normally I post blogs on Tuesdays. In fact, I actually like to have quite a few blog posts in the queue…but it just so happens that this week I had no posts scheduled and had planned most of yesterday as a writing day.

Our nephew, Franco, is visiting from Uruguay for the first time, so my hubby, Leo, took him to see the Indy 500 track and museum, and I settled in to catch up on some work and write my blog posts.

A half hour later, I heard our alarm system say, “Fault, back door,” and realized Leo and Franco had returned. I figured they’d forgotten something- a camera, perhaps? – until I discovered that they’d come home because poor Franco had slammed the car door on his thumb, which was quickly turning purple.

A few hours later, after an X-ray showed no fracture and the doctor said Franco was okay, we returned home with just a few minutes to spare before heading to the Pacers game.

When I got home that night, I realized…I never got around to writing all those blog posts, never mind my regular Tuesday post. Oops.

Well, heck…life happens. Stuff comes up, right? We can’t always predict what’s going to happen in our personal lives. It doesn’t have to be a medical emergency that can create inconsistency in your business, either. It could be anything. Your basement could flood. You could wake up with the flu. Your kid might need help with homework. Or heck, let’s get really real here: today you might just feel like watching a movie , reading a good book, or playing a round of golf instead of writing.

And isn’t that one of the benefits of being self-employed and working from home? Being able to be there for your family when they need you, and having the luxury of opting to relax for a day when you need to create a little balance in your life? It sure is for me.

Now, I’m all for self-discipline and keeping your family and friends apprised of your schedule. But like I said, sometimes life just happens.

So plan ahead:

1. Keep your blog queue supplied with posts you can use any time. You can always write a new post if something amazing happens in current events.
2. Write e-mail newsletters a few months in advance. Again, if you need to swap something new in, you can do it easily, but if an emergency comes up, you already have everything in place.
3. Write when you’re in the mood to write, so that when you don’t feel like writing, you don’t have to. Take advantage of inspiration when it hits you.
4. When you see your post queue getting low, replenish it before you run out. That was my big mistake. I saw the queue was running low a few weeks ago. I ignored it and paid the price yesterday.
5. Forgive yourself when you make a mistake. I always include this one when I talk about mistakes. Why? Because in all my years of working with clients, I’ve never come across one who hasn’t beaten themselves up, at least a little bit, for a mistake. And I’ll admit it: sometimes I beat myself up a little, too, but I’m getting better about forgiving myself when I make mistakes. Listen, give yourself a break. We’re all human.

The end of 2011 was a mixture of absolute holiday perfection and complete technological mayhem for me. When last we left the story of my laptop disaster, Lenovo was sending a technician with a new motherboard in mid-January.

However, the very next day after I posted my story about “How A Laptop Meltdown Forced Me to Create Balance,” I received a phone call from Lenovo’s tech support saying that “middle of January” had turned into the middle of February.

Once I stopped alternating between hysterical laughter and mild crying (LOL) I decided that enough was enough and initiated return proceedings for the Lenovo laptop that was supposed to be the greatest thing since sliced bread.

Moments later, I had ordered a new Macbook Pro and was driving to the Apple Store to pick up a new iPad (upon which I’m writing this post, as I await the new laptop). I’m starting the New Year right!

How can you start the new year right? Follow these three steps:
1) Forgive yourself for everything and give yourself permission to succeed in 2012.
Before you head too far into 2012, forgive yourself for anything that didn’t go the way you wanted in 2011. Learn whatever you can from past mistakes, and then let them go so you can move on. Then, give yourself permission to succeed in 2012.

2) Toss out whatever isn’t working.
Your purge should include outdated systems, inefficient tactics, and underperforming strategies. Look at everything- your marketing, your products and services, your customer service, even yourself. What’s not working that you can either improve or get rid of?

3) Work some new stuff into your structure.
At the end of each year, I take some time to look over the past twelve months and see what worked and what didn’t, but at the beginning of each year, I come up with new stuff to work in. For example, this year, I’ll have a new radio show, a new web site, new products, new training programs, and I’m even working on some new time management strategies I’ll be testing out.

Over the years, I’ve discovered that there’s a fascinating split between those who, like me, embrace a new year as a fresh start and a new beginning, and those who see January 1 as just another day.

If you’re one of those who don’t see the point in New Year’s Resolutions or in making the new year a starting point for an exciting time in your business, I’d like to encourage you to give it a try and experience what it feels like when you give yourself permission to wipe the slate clean at the beginning of this new year.

One month after purchasing my mega-laptop, a Lenovo Thinkpad T420s that, once it arrived, had delighted, amazed, and amused me, it died. It was a sudden death, apparently caused by a fried motherboard, which is apparently a known issue with this machine (note to self: search for “known issues” next time).

These days, when you call technical support, you never really know what to expect. Will my problem be solved or will I walk away frustrated and confused? You never really know.

And indeed, today, I was left frustrated and confused when I learned that a) the motherboard on my brand-new, 29-day-old laptop had died, b) there were no motherboards in stock, c) there was no estimated arrival time for the motherboards, and d) any further assistance had to be found in a completely different department, which wouldn’t even have my case information until “at least” tomorrow.

So of course, I called that other department anyway, because I don’t believe in accepting “no” as an answer. And the kind of support I received at that department was quite different from what I expected.

The shipping/receiving customer support guy, Larry, patiently explained the entire process to me. Because I paid for priority, on-site technical support (for exactly this reason), I’m at the top of the list for the first motherboard they find. They might find it today, in which case, the tech will come tomorrow and fix my computer. Or maybe they won’t find a motherboard in all of North America, and I’ll have to wait until after the first of the year.

Larry’s probably the best customer support guy I’ve ever talked to, actually. He was unquestionably the most patient, and answered every “what if” question I had with one of the kindest, most soothing voices I’ve ever heard.

When I’d exhausted my list of questions, and finally sighed and said, “Larry, I’m just frustrated. I have work to do,” Larry said, “I know. I’m really sorry there’s not more that I can do. But the motherboard will arrive soon. Maybe there’s a reason this happened. Maybe you needed to take today off and clear your head.”

If anybody else had said that to me, I might’ve found it kind of presumptuous and a little offensive. But from Larry, with his calming voice, I found it pleasant and actually felt supported by customer support. And I have to admit that when I came into the office to work this morning, I felt reluctant.

It’s snowing for the first time this season and my family is downstairs, snuggled up on the sofa with the Christmas tree lit and a fire blazing. There’s talk of a snowball fight later. Truth is, I wanted to be with them today, but I have client meetings coming and prep work to do, plus a whole lot of writing to catch up on, so the pressure made me tear myself away from my family to get some work done.

But you know what? Maybe Larry’s right. Maybe I do need to take some more time off and clear my head. Would the start of the new year be easier if I had all my files and could spend a few morning hours working this week? Maybe. But for now, I can reschedule client meetings and the writing will be there when I have the laptop back.

So today, as I write this and can hear my husband and stepdaughter giggling in the snow outside, I choose to see things as Larry suggested. Maybe there is a reason my laptop isn’t working today. I’m going to go find out.

Do you make New Year’s Resolutions? Every year, I’m surprised by how many people don’t make them. I love making New Year’s Resolutions, and I even have a strategy for keeping them. Mostly, my strategy involves making sure I keep my resolutions visible in my office and check in monthly to see how I’m doing in terms of making progress with those resolutions…and I could talk today about how to make resolutions you’ll keep. But instead, today I want to talk about the most powerful resolutions that can not only transform your business, but multiply your profits within 2012.

Resolution #1: This Year I Will Think Of My Business As A Business.
You wouldn’t believe how many times clients come to me for our second meeting, after doing their “homework,” only to tell me they’re shocked to discover that they never really thought of their business as a real business.

To be successful, you must have a plan- it doesn’t have to be a big, formal business plan that a bank would require to give you a loan (unless you’re seeking venture capital or loans), but you do want to plan the future of your business and start looking at how you’re going to get there. Believe it or not, once you change the way you look at your business, you’ll be much more likely to take success actions that will increase your profits.

Resolution #2: This Year I Will Improve My Time Management.
One of the biggest factors that sucks away your profitability is poor time management. You can so easily fritter away a day thinking you’re being active and productive, only to get to the end of the day and realize you haven’t really accomplished anything.

To increase your profitability, make every working minute count. Remember that every second you’re spending on Facebook “noodling” around, you’re essentially stealing from your business. You wouldn’t want an employee doing that to you…so don’t do that to yourself.

Resolution #3: This Year I Will Invest In My Business.
For many entrepreneurs, one of the hardest things to do is to invest in your business. Especially if your business has suffered during the recession, even more so if you’ve been “taken” by so-called business coaches and gurus who don’t really have much actual business experience, you’ll find it difficult to part with your hard-earned money, even if it could really help your business to grow.

This kind of fear is understandable. But if you want your business to grow, you do have to invest money back into the business. Invest in an improved web site, work with a business consultant who can give you the direction you need to get your business growing, invest in  a new marketing campaign, a PR campaign, or something, but also make sure you know the likely results of whatever you’re investing in. There are no guarantees, but good research can give you a solid sense of how well you’re betting. If you put money into something, know what it is and how it’s going to help grow your business, and then take action.

Resolution #4: This Year I Will Stop Worrying About Motivation and Take Action.

Many entrepreneurs get so caught up in trying to get motivated that they spend most of their time learning from others and attending webinars and teleseminars and live events in the hopes of finding that one thing that will motivate them that they never take the next step to action. In fact, do you know how many people buy books and products and never read or use them? Fully 85% (or more!) of the people who buy personal growth and business books (including e-books and products) never even open them up!

This year, commit to finding your true fervor, that which you love doing and get excited about, so that you can stop worrying about “getting motivated” and just start doing.

Resolution #5: This Year I Will Trust Myself and Relax.
So many micro-entrepreneurs think they have to be doing everything to grow their businesses. What I mean is, I talk to people every day who receive five, ten, or twenty (or more!) business e-mails every week, and think they have to do everything that’s been recommended to them. They get one e-mail saying, “You should have a viral video,” and they scramble to get that set up. They get another e-mail saying, “You should speak from the stage!” and scramble to start doing that. They get yet another e-mail saying, “You need to be invested in social media!” and think they need to figure all that out. Next, an e-mail comes talking about blogs, articles marketing, e-zines, podcasting, internet radio shows, public relations….

It’s overwhelming. It’s too much. And it’s okay for you to relax a little bit and take a step back to think about what’s best for you, your business, and your target market.

When all else fails, trust yourself. It took me ages to trust myself and to listen to my gut instincts, but when I did, that’s when my confidence as a thought leader and as an expert really grew.

So this year, relax, stop trying to do everything, and trust yourself to know what’s best for you and for your business.

This time of year isn’t just about making resolutions that stick, it’s about making resolutions that can kick your business out of a rut and into profitability. And that’s what your 2012 should be all about. Happy New Year!

Over the last few months, I’ve been making some changes to the structure of my business (behind the scenes stuff) and planning for an expansion. As a result of my business becoming a little more complex, I decided to simplify my life. I’m starting with my email inbox.

Why start there? Why start with email? Because every morning when I look at all the messages that showed up overnight, sometimes hundreds of them, I feel a sense of overwhelm, stress, urgency. And as I read those messages, I notice that occasionally, I feel pressure to buy, pressure to catch a sale or a good deal, pressure to make sure I’m not missing some crucial new marketing strategy…yuck!
I decided that it had to stop! I deserve “inbox peacefulness!” So, every morning for the last week, I’ve analyzed each and every mass e-mail I’ve received, considered what else I’ve learned from the sender since subscribing, determined if it’s worth receiving again, and unsubscribed to anything I’ve deemed unworthy. I’ve also unsubscribed to marketing lists for companies I’ve ordered from (I’m such an online ordering fiend that the Citibank Fraud Early Warning Unit has me on speed-dial).

What a difference it’s made. Just taking that extra 15 minutes each day to unsubscribe to anything that isn’t really informing me of something I need has improved the average quality of my inbox. And, I’ve noticed that my stress level has dropped, my productivity has increased, and I just feel better.

Amazing, how big the results of something so simple can be!

P.S. If you start cleaning out your own inbox, don’t unsubscribe from the Business in Blue Jeans e-zine, for heaven’s sake!

Recently, Leo and I discovered a Japanese game show called “Ninja Warrior.” In this show, athletes from around the world (but primarily Japan) test their skill and strength at a seemingly unbeatable obstacle course, in the hopes of becoming a champion worthy of the title, “Ninja Warrior.” The other day, as Leo and I watched yet one more round of warrior athletes performing what seemed like impossible stunts, I reflected on the business and life lessons one might take away from this extraordinary show.

Do something you think you can’t.
Ninja Warrior tests are incredibly challenging and often seem impossible. But the competitors are rarely daunted. They always try whatever seems impossible…and even if they can’t defeat the obstacle course, they almost always go home and train for a full six months before returning for the next Ninja Warrior competition and conquering the obstacle that tripped them up last time. Likewise, if you see a challenge and think you can’t do it, try it anyway. Then, if you don’t succeed, train harder until you can do it.

Always compete against yourself, not against others.
One of the characteristics that drew us to Ninja Warrior in the first place was that it’s not a competition where participants compete against each other. It’s every man (or woman) against the obstacle course. So rather than worrying about what anyone else is doing, each competitor is focused on doing his or her best. Similarly, in business, we’re often focused on the “old school” concept of watching the competition and worrying about what they’re up to. Instead, focus on you and what you can do to improve and grow, and cheer on your peers. Their success has little to nothing to do with you.

If you fail, keep trying.
There’s a group of Ninja Warrior “All Stars” who have participated in many of the Ninja Warrior competitions. If you watched the show from the beginning (as we have) you’d see these competitors go from young upstarts to family men with successful careers. And they just keep coming back to try to conquer the Ninja Warrior obstacle course again and again and again, hoping to succeed where they have failed before (of course, a couple of these All Stars have actually completed the course, but they continue to return to try to conquer the course as it has evolved). In business, if you don’t succeed at something, that doesn’t mean you should give up. In a recent The Experts Series interview with a bestselling author, I learned that this author’s book was rejected two hundred times before he got his book deal that shot him into bestselling status. If you fail, go back and try again and again and again.

Never give up in the middle.
Something that keeps us in awe of this show is that none of the competitors ever gives up. Even if a competitor knows the clock is running out and he may not complete the course, he never stops giving his full effort- not until that last second when the buzzer sounds. Likewise, in business, give it everything you’ve got until that buzzer sounds- until you know for sure that what you’re doing isn’t going to work.

Always be gracious and find the fun.
Leo and I are constantly impressed with the graciousness of the Ninja Warrior athletes. They cheer each other on, seem genuinely sorry when their comrades fail, and vitually all of the contestants maintain a friendly, lighthearted spirit and focus on the fun of the game. Your business may seem very serious to you, but if you’re too serious or too desperate to succeed, your attitude might be standing in the way of your success. Instead, try to look for the fun in what you’re doing and be as gracious as you can- to your clients, to your competitors, to everyone you encounter.

“Ninja Warrior” isn’t business- it’s a game. But it’s a game with some really powerful lessons that can be applied to business. Ultimately, what Ninja Warrior teaches us is to be as strong as you can, test your limits, never give up, and remember to find the fun in everything you do.

When I was growing up, my mom used to say, “Susan, you can do anything you set your mind to.” I grew up believing I was capable of anything as long as I decided it was what I wanted to do…except that it wasn’t true.

I know many of you are shocked that I’ve just said that, but the truth is, I think that sentence, “You can do anything you set your mind to,” has an implied assumption that many in the world today have forgotten. These days, so many folks out there believe in the law of attraction, and I’m not saying I don’t, but as I’ve said many times before, the law of attraction requires action and that’s something most people forget.

Likewise, you can’t do anything you just put your mind to…you also have to put your back into it.

I propose an update to the saying, “You can do anything you set your mind to.” I submit the following: “You can do anything you put your mind to and take action toward.” Just knowing you can do something doesn’t get it done. But taking action, well, that changes the story.

I’ve noticed something in many of the folks who come to me for help. It’s a new phenomenon that I’m adding to my list of “entrepreneurial illnesses,” something I call “Expert ADD.” In today’s article, I’ll explain what Expert ADD is, tell you why it’s a problem, and show you how to avoid it.

When new entrepreneurs or struggling business owners become aware that they need help growing their businesses, they usually start with a Google search. Before long, they have a list of folks who claim they can help, and most likely, have signed up for a wealth of e-mail newsletters and e-zines, hoping that someone, anyone, will have the magic bullet – that one thing, that one answer, that will give them the clarity they need and solve all of their business problems.

Soon, the e-mails start coming in. Suddenly, there are too many answers. I’ve had clients come to me with a list of “to dos” so long and so diverse, they’d need a full team and a full year to get just half of the list done.

Here’s what happens: most “experts” and “gurus” have specialties. They focus on e-zines or public speaking or viral videos or internet marketing or sales…the point is, they focus on a specific part of the marketing or business process. Each expert says you should be doing whatever it is that they focus on. So you’ve got an e-zine specialist telling you that to grow your business, you need to focus on e-zines. And a social media expert tells you the best way to market your business is to put all of your energies into social media. And so on.

The result is “Expert ADD” (referring, of course, to “attention deficit disorder”), where you’re reading so many experts’ opinions that you think you have to be putting effort into all of these things to grow your business. This creates overwhelm and confusion.

When I begin working with a new client, one of the first things I ask of them is that they “turn off” their “guru” e-mails for awhile. The reason is that our first goal is to create clarity and a manageable plan. If you’re still getting pulled in ten or twenty different directions, then achieving real clarity and developing a plan that rids your life of the overwhelm will be difficult.

I can always tell when a client hasn’t turned off the e-mails. Instead of doing their “homework” and making regular, methodical progress toward their goals, our weekly sessions usually include conversations about new directions and ideas. Instead of helping them make progress, paying attention to too many “gurus” actually gets in the way of them achieving success.

So how do you avoid “Expert ADD?”
First, take inventory of the experts you’ve been following and start paring down to only those who are authentic, honest, and truly have your best interests at heart. I’ve heard from a lot of folks that even if they decide to stop following someone, they keep reading their e-mails to learn what not to do. I actually did that myself, for awhile, but quickly learned that it didn’t serve me to maintain any ties with someone I didn’t respect and didn’t think I could learn from. So pare down, but really pare down.

Second, when you choose to work with a business coach or consultant, allow them to guide you so that you can make progress toward your goals. Why hire someone if you’re not going to let them help you?

Finally, remember that you don’t need to do everything for your business to grow. Choose one or two avenues to focus on and put your attention there for awhile. Measure your results and see which marketing strategies are most effective for you, before adding more to the mix.

“Expert ADD” can be a huge obstacle, if you let it. Instead, protect yourself by taking in just the information you need, and discarding the rest, so you stay away from that paralyzing overwhelm and confusion and maintain a positive, motivated, and organized perspective.

These days, anyone and everyone are calling themselves an “expert” and there are tons of business “coaches” who are promoting the idea that you don’t need experience, education, or training to be an expert. So…what is an expert, anyway?

Let’s start with the dictionary definition:

Expert.
noun. a person who has special skill or knowledge in some particular field; specialist; authority.
adjective. possessing special skill or knowledge; trained by practice; skillful or skilled (often fol. by in or at).

Okay, that gives us a lot to go on.

To be an expert, you must have special skill or knowledge in some particular field.
How do you acquire special skill or knowledge in a particular field? First and foremost, I recommend reading. I’ve read over 3,000 books on small business, marketing, branding, personal growth, success, and profitability. But believe me, it’s not enough just to read. You have to read with a critical mind. You can’t read every single book and think they all contain The Answers. In fact, many books I’ve read contain one or two great thoughts, and the rest of the book simply builds on the theme. Other books have so many gems and wisdom, they tend to look like they’ve been through a war, with all the underlining and dog-eared pages. You have to learn to discern quality and substance, more than anything else.

Second, I recommend training. Take classes and courses in your area of study. I started my career as a web developer and I took tons of classes to acquire the skills I needed to be successful. Later, I taught classes in web development, and believe me, you become an expert very quickly when you teach! When I got carpal tunnel syndrome and had to change careers, I took a ton of training to be a coach. I didn’t take one course and call myself a coach. I took several courses and relied heavily on my Master’s degree in social psychology as well. And when I transitioned in to business consulting, I studied marketing and branding, startup and growth, and worked with mentors who taught me what they knew as well.

And that leads me to the third recommendation: study with the masters. Study with people who have vast amounts of experience in your field. Ask them to mentor you, as I did, and see if they’ll teach you or allow you to apprentice.

To be an expert, you must be trained by practice.
In Malcolm Gladwell’s book, Outliers, he shares a number that many of us know: 10,000. 10,000 hours is the number of hours it takes to become a master at something, to be truly proficient. So if you’re a chef, it takes 10,000 hours (or 10 years) to become a master chef. If you’re a violinist, it takes 10,000 hours of practice to become truly proficient. Likewise, if you’re a coach, it’ll take you 10,000 hours or 10 years to be a master (not in title, but in practice). I didn’t call myself an expert in small business until I had 10 years under my own belt. You just need time in the field and lots of practice to get beyond theory and to really know what you’re doing.

To be an expert, you must be an authority.
You know, there are lots of ways to become an authority. People all over the net are showing you how to become an “authority” or achieve “expert status” by marketing articles and using strategic PR…but you become a true authority when you have studied and trained and practiced, and achieved credibility and legitimacy. Ultimately, you achieve authority status when you achieve the respect of your peers and of those who have less experience and practice than you.

At the end of the day, anybody can call themselves an “expert.” But authentically, are you really one?