In preparation for my recent interview with Bob Burg (if you missed it, download the recording here), I invited subscribers to share with me their top business challenges. I wasn’t surprised by the answers:
“sales,” “communicating with potential customers,” “sales,” “the telephone,” “sales,” “how do I increase my lead pipeline?” “how to market my business,” “where will I find my next client?” “growing my business,” “sales,”
90% of the questions I got were about sales and marketing, and the reason is that folks believe that sales and marketing are where you actually make the money. Well…you’re wrong.
If your top small business concerns are sales and marketing, you’re focusing on the wrong stuff.
“But…but how can that be true, when there’s an entire industry just build around sales and marketing???”
Ah, there’s the rub. Well, I’m not saying sales and marketing aren’t important. I’m saying that sales and marketing shouldn’t actually be your biggest “challenges.” And yes, I’m prepared to back that up. Here goes:
1) You should know your target market inside-out.
I’ll bet if you’re struggling with sales and marketing in your small business, you don’t know your target market well enough. If you did, you’d know everything from what their likely objections are to where to find them to what kind of marketing they’ll respond to. And when you know that, you really don’t have to wonder if your branding appeals to them or if you’re meeting their needs. You’ll know.
How do you get to know them? Well, first, you have to choose them. Narrow down the people you serve into a clear, definable subset of the population. It’s okay to do this, I promise. It doesn’t mean that you can’t work with people outside your target market. My target market is primarily female entrepreneurs in their 30s and 40s, but I work with women and men, and I have clients in their 60s. Your target market is who you work best with, who you understand the most, and who you like working with, combined with who wants what you have to offer.
Second, once you’ve narrowed down who your target market is, if you want to get to know them, ask them. Survey your list and if you don’t have a big list yet, look for places to find your peeps and invite them to take your survey. It’s not rocket science, but I do have a few recommendations: 1) Offer a high-quality freebie as a gift for taking the survey, 2) Limit your survey to 20-25 questions and only about 25% of those questions should be open-ended, 3) Ask them what you need to know as well as what you want to know. Get basic demographics, but also ask what keeps them up at night.
When your survey is over and you tabulate you responses, you should know a lot more about your target market, where to find them, and what they need and want. Everything else flows from there.
2) Once you know your target market inside out, you can focus on meeting their needs and providing value.
The people you serve are people. I’ve been saying that for a long time. They’re real people with real worries and real fears that keep them up at night. How can you serve them? How can you help address those worries and fears so that they can rest easy and get some sleep? If you’re addressing those needs and bringing enough value, not just in your products and services, but in how you’re showing up in the world, sales won’t really be a challenge anymore.
And remember, bringing value comes in many forms, too. This isn’t necessarily about giving your services away for free (although there may be times when that makes sense). As Bob and John talk about in Go-Givers Sell More, you can bring value in several ways. Bob and John mention five key ways to bring value that I really love: excellence, consistency, attention, empathy, and appreciation. And sometimes, just listening brings value. Who knew?
3) If you focus on bringing real value to people’s lives, sales will follow as a natural consequence.
One of the great things I picked up in my interview with Bob is that the top 10% of successful people in the world understand that giving and receiving are two sides of the same coin. They’re a part of the same thing – as Bob put it, they’re like inhaling and exhaling.
So many of us think that “it’s better to give than to receive,” but actually, being a “go-giver” means you’re focused on giving value, but you’re open to receiving. And as such, if you’re focused on the other person and bringing real value, the natural consequence is that you’ll be rewarded. One of my favorite lines from Go-Givers Sell More is, “The task here is not to create value in order to create a sale or in order to anything. It’s to create value, period…Right now, your total job is to focus on one thing and one thing only: providing value to other people. If you do that well, sales—and money—will find you.”
The bottom line is that sales isn’t about sales. It isn’t even about the thing you sell. And marketing isn’t about the thing you sell, either. They’re both all about value. What value do you bring to the lives of other people? That should be your biggest challenge. Once you master that, sales and marketing shouldn’t be an issue.
I’ve spent a lot of time feeling uncomfortable and uneasy with the sales process. When I have a call with someone who’s expressed interest in working with me, I often worry that I won’t know how to “close” the sale or when to ask for the sale…and I have to admit that my sales have suffered as a result. If you’ve experienced anything like this, I’d like to invite you to join me this Wednesday evening for a frank and in-depth interview with my friend, Bob Burg, author of Endless Referrals and co-author of The Go-Giver and his brand-new best-seller, Go-Givers Sell More.
Bob and I will be talking about authenticity and how to bring more value to your clients and frankly, everyone around you. We’ll discuss how to make the sales process feel less smarmy and more genuine, and then I’ll open up the lines so you can ask Bob your own questions about sales and networking.
My interview with Bob is this Wednesday evening (2/24) at 8 PM Eastern. And on Thursday evening (2/25), at 8 PM Eastern, I’ll be hosting a follow-up Q&A call. I’ll do a brief review of the interview with Bob, and then I’ll open up the lines and answer your small business questions live. We’ll be recording, so if you can’t make it, sign up anyway, and I’ll make sure you get the recording. Both calls are free, and you’ll receive MP3 recordings for both calls.
This is actually the first call in The Experts Series, my yearlong “interview-and-integrate” teleseminar series, where each month, I’m interviewing a different small business expert and helping you integrate their ideas into your own small business.
For the first time ever, I’m running a contest, and there are just a few days left to enter! I’m running a one-week-only contest and giving away free Power-Up sessions to three lucky small business owners. Entry is easy and the pay-off is huge!
What You Win: An hour-long, one-on-one Power-Up Session with me, Susan Baroncini-Moe, CEO of Business in Blue Jeans, also known as “The Micro-Entrepreneur’s Mentor.” In this session, I’ll determine the three biggest mistakes you’re making in your business and provide personalized strategies for powering up your business to grow profitability and achieve success.
How To Win: Write one paragraph. Topic: “If I Could Wave A Magic Wand and Change Something About My Small Business, It Would Be…..” Post it on your blog or Facebook page with link back to http://www.businessinbluejeans.com/contest.html (or to this blog entry…makes no difference to me).
Then, e-mail contest@businessinbluejeans.com with a link to your entry (or just e-mail your entry to contest@businessinbluejeans.com) before February 22, 2010. It’s that simple!
Contest Rules: Three winners will be chosen at random on February 22, 2010. You’ll be contacted by me right away.
So…go write your paragraphs! It shouldn’t take too long and you just might win a freebie Power-Up Session with me!
There’s one question I’m asked over and over again from people who seek out my help: “Why isn’t this small business thing working?” It almost always comes as a desperate plea, a cry for help from someone who’s been trying to make things work for a long time, from someone who’s tried everything they can think of to grow their small business and just hasn’t seen results.
So what’s the answer? Why isn’t your small business working the way you want it to? Obviously, the answers are different for everyone. Each business has its own things that need troubleshooting. But here are the things I see that are the most common reasons why small businesses haven’t yet achieved success:
1. Lack of clarity of purpose and lack of clear branding. This isn’t just about having a clever name. Branding encompasses creating a clear mission for your company and getting clear about what you offer. If you offer too much or you’re too general or broad, your prospects won’t have a good sense of what you bring to the table or know if you can help them. You have to speak to them in their language, and you do that by a) making sure you make it clear what you do and who you do it for, b) reaching them with a corporate identity that resonates with them, and c) making sure you give them what they want with impeccable service.
2. Lack of a professional presence. It’s okay to start out with a homemade web site or free Vistaprint business cards, but if you’ve been in business for awhile, it’s time to upgrade. Your web site should serve three purposes: 1) showing your potential customers and clients how you can serve their needs, 2) giving them an opportunity to interact with you (either via contacting you or directly buying from you), and 3) acting as a credibility check for your business. Say you’re at a networking function and you give someone your business card. If that person’s interested in doing business with you, they’ll inevitably check your web site when they get back to the office. If you’ve presented yourself in person as a professional, but your web site presents as amateur, you’ve got a credibility problem.
3. Lack of authenticity. This is something I’ve been talking a lot about lately, because I see more and more people out there offering to teach you things they haven’t yet achieved for themselves: social media experts who don’t have followers on major social media sites, business experts who promise great riches, but haven’t achieved them for themselves…you have to have the goods to back up what you’re offering! And if you don’t, your prospects will see through you. From miles and miles away.
4. Lack of a clear marketing strategy. Imagine if you were going to take a roadtrip. You know where you want to go, but not how to get there, and you don’t have a map. Would you just get in the car and drive around aimlessly, hoping you hit the right street and end up where you meant to go? No. Likewise, you can’t just start driving around hoping to pick up clients here and there without a clear marketing strategy that’s designed with your target market in mind.
You might be great at what you do, but if you don’t have at least these four pieces in place, you’re going to be missing loads of business and wondering why your business isn’t working. And if you don’t know how to get these four pieces figured out, you need help. It’s good to have a system, it’s great to have a plan mapped out. And even better if you can get an outside perspective, giving you ideas and solutions you might not have thought of on your own.
For the first time ever, I’m running a contest! I’m running a one-week-only contest and giving away free Power-Up sessions to three lucky small business owners. Entry is easy and the pay-off is huge!
What You Win: An hour-long, one-on-one Power-Up Session with me, Susan Baroncini-Moe, CEO of Business in Blue Jeans, also known as “The Micro-Entrepreneur’s Mentor.” In this session, I’ll determine the three biggest mistakes you’re making in your business and provide personalized strategies for powering up your business to grow profitability and achieve success.
How To Win: Write one paragraph. Topic: “If I Could Wave A Magic Wand and Change Something About My Small Business, It Would Be…..” Post it on your blog or Facebook page with link back to http://www.businessinbluejeans.com/contest.html (or to this blog entry…makes no difference to me).
Then, e-mail contest@businessinbluejeans.com with a link to your entry (or just e-mail your entry to contest@businessinbluejeans.com). It’s that simple!
Contest Rules: Three winners will be chosen at random on February 22, 2010. You’ll be contacted by me right away.
So…go write your paragraphs! It shouldn’t take too long and you just might win a freebie Power-Up Session with me!
Last December, I said goodbye to an old friend: the old Indiana tulip tree that’s been in my back yard longer than I’ve been alive. Since my husband and I remodeled and now live in the home where I grew up, this tree has has been a constant in the landscape of my life through the years. Sadly, about two years ago, we realized the tree was slowly dying. I waited as long as I could, until I realized that keeping the tree put the house in danger, and finally decided it was time to let go.
(So what does this tree have to do with your business? Well, you know by now that I can find business inspiration in anything from my travels to my chicken coop, so follow along with me and you’ll see where I’m going with this.)
As I watched the crew cut down my tree, I thought about all the things the tree had meant to me over the years. It provided the branch my dad hung my rope swing on, and offered shade in the hot Midwestern summers. It was large enough to provide just enough privacy from the street, while also keeping things open enough for a friendly wave to a neighbor walking by.
The tree had its drawbacks, too, I have to confess. As big as it was, there were a million leaves to rake every fall, but this year, all those leaves provided us with an absolutely wonderful, warm afternoon with our friends, talking and laughing as we raked and hauled leaves to the compost pile. There were the carpenter ants, who made their home in, around, and everywhere near the tree, plus the aphids who lived it the tree, dropping black residue on virtually everything underneath. And in recent years, there was the fear. As the tree was dying, it had a tendency to drop branches here and there, unexpectedly. I constantly worried that someone would get hurt or we’d have a big storm and the tree would fall onto my house (look at the picture and you can see just how serious a threat that was!).
My tree, with all the beautiful, sentimental memories attached to it, also came with some encumbrances, things that made it harder for us to enjoy our home and our life with the serenity you want to feel at home. Watching the tree come down, suddenly I realized that as hard as it was to say goodbye to the tree, letting go of the tree meant I would have peace of mind and a calmness about many things, plus we were making space for something new. That space can be the home for a new flower or vegetable bed…(“Or, the place for my new pool!” says my hubby, who just popped his head in the office to see if I want a cup of tea)
Any time is a good time to look at your business (and your life) and ask what you’re holding onto that might be holding you back. For myself, as I examined my business, there were a few things holding me back that I’ve decided to let go of as I head into the future. Maybe you’ll discover it’s a product or a service that you’re offering that’s limiting you. It’s more likely, though, that it’s a mindset, an attitude, or a limiting belief that’s getting in your way.
Just as the aphids who lived in my tree dropped black stuff all over everything under the tree, limiting beliefs and a negative mindset will drop junk all over your business and your life. Just as my tree created too much shade in some parts of my garden making it hard to get much to grow there, you may have too much “mental shade” in areas of your business, so you’re unable to see ways in which you could grow. And just as my big, beautiful tree threatened to fall over onto my house, you may have created some business structures that threaten to fall apart and damage your business.
Take a careful, close, and most importantly, honest look at your life and your business. What’s holding you back? What’s getting in the way of you moving forward? When you find the things that are keeping you from achieving your goals, take some time to appreciate what they’ve brought to your life and what those things have done for you, and then let them go.
And remember, letting go doesn’t always mean a complete severing of ties. It often means analyzing something closely enough that you can keep what is working, and throw out the rest. In my business, it meant keeping certain program elements and bringing them into my new programs, while leaving other elements behind. And for my tree, it meant having the crew chop my tree into firewood that will last us for the next several winters and leaving a full slice of the trunk for my hubby and me to make into a table in the spring.
One thing I’ve noticed in the last couple of days since the tree came down is that when I look up, where there was once a lot of branches and leaves obstructing the view, now there’s just clear, blue sky, filled with possibility. Let go of whatever isn’t serving you in your business and in your life, so that you can head into the future with lightness and serenity, with all the possibility of moving forward into real success.
The other day, I received a wonderful little package from EzineArticles.com. Inside was a leather coaster marked “Expert Author,” a large coffee mug, and a little bag of coffee, along with a note thanking me for submitting high-quality content to their site. Now, I’m not sharing this to brag, because frankly, this company has literally hundreds of Expert Authors. The reason I’m sharing this is because there’s an interesting business lesson in here.
Frankly, in small business, little things count. I never expected this company to send me a gift. And when I received it, even though I know they’ve sent that package to hundreds of people, it brightened my day and made me feel special. I liked it. It was nice to be acknowledged.
Whenever someone signs on as a client of mine, at some point during the first couple of months of our relationship, I send them a little gift. It lets them know I value them as a client and I’ve taken the time to welcome them.
Spend some time looking at your business and asking yourself, “What can I do to brighten my customer’s day?” The little gift you send to express your appreciation just may forge a stronger bond between you and your customer, encouraging repeat business and long-term loyalty.
My web team just e-mailed me, and apparently I haven’t been working them hard enough, because they’ve just told me they want to do some more sites. So we put our heads together and here’s what we’re offering, but these are special prices, only available until 2/19/10. AND, they’re only extending this pricing to FIVE small business owners.
OFFER #1: $1349
Initial consult with our web manager
2-3 initial customized web layouts to choose from within 1 week and up to 5 rounds of revisions.
Full WordPress integration (optional)
Integration of your e-mail newsletter or e-zine subscription form.
OFFER #2: $1649
Initial consult with our web manager
60 minute consult with me, Susan Baroncini-Moe, to develop your web strategy
Brand-new logo for your company
2-3 initial customized web layouts to choose from and up to 5 rounds of revisions.
Full WordPress integration (optional)
Integration of your e-mail newsletter or e-zine subscription form.
OFFER #3: $2199
Initial consult with our web manager
60 minute consult with me, Susan Baroncini-Moe, to develop your web strategy
Brand-new logo for your company
2-3 initial high-end, customized web layouts to choose from and unlimited revisions.
Integration of your e-mail newsletter or e-zine subscription form.
Integration of up to two videos.
Full WordPress integration with extra programming to add dynamic content to your home page.
If you’d like to be one of the FIVE business owners who get this pricing, and if you want a high-quality (but affordable) web site for your small business, one that you can easily manage yourself, e-mail leo@denimdreamteam.com and set up a time to talk about your project.
Remember, this offer is only good until 2/19/10, and they’re only offering it to FIVE small business owners, so make sure you e-mail asap!
So someone said no. You asked someone to participate in a joint venture, tried to close a sale, invited someone to be your social media friend, and they said no. And you felt that uncomfortable feeling of having put yourself “out there” on a limb, only to look over and see that someone’s sawing the limb out from under you. It’s a weird, stomach-turning feeling, isn’t it? But it doesn’t have to be.
Someone will always say no. Someone else will say yes. Previous results are no indicator of future success. So if you’ve gotten a bunch of nos, so what? You might get a yes tomorrow. And if one person says no, that has no bearing on what the next person will say.
If you get a no, you’re no worse off than before you asked. This one I learned from my hubby Leo. Before you ask, you definitely have a no. If you don’t ask, the result is the same as if you get a no. If you ask and get a no, you’re in exactly the same boat. If you ask and get a yes, though, you’re off and running. If you put your ego out there, though, that’s when you get a little damaged. That’s why you have to move to #3.
When you ask, don’t attach yourself to the answer. When you ask for the sale or whatever else it is, you can’t be attached to the answer or you will get hurt. The “no” rarely has anything to do with you. If you’ve invited a big name to be a part of a joint venture or a conference, they might say no because they’re overwhelmed with time commitments. If you’ve asked someone to hire you, they might say no because they can’t afford you. Don’t attach yourself to the answer, and you’ll handle those nos with grace.
Handling a no with grace can mean future business. If someone says no now, they may be willing to say yes later. Handling a no with grace means you’ll have no hesitation about going back to them next month or next year to bring something else to the table.
It’s not exactly rejection when someone says no. It’s more than likely that the no has nothing to do with you anyway. If you stay detached from the results and stay engaged in your business relationships regardless of the outcome, you’ll have no problem continuing to go out on that limb over and over.
Last December, I said goodbye to an old friend: the old