As entrepreneurs, we tend to be focused and driven. Like so many of my clients, I often work too hard and become so outwardly-focused that I sometimes forget that self-care is critically important to the well-being, creativity, productivity, and overall success of a small business own

Delivering value in your business can be a challenge if you’re not sure just what it means to “deliver value.” Well, recently I’ve experienced one of the best examples of all time and I’m excited to share it with you. I’ve wanted to learn to speak S

Delivering good customer service is paramount to success in today’s competitive economy. In fact, customer service is the one thing that can set you apart in the marketplace. But as you’re about to see, it can set you apart in a good way…or in a bad way. Recently, my husba

Just as in politics, every business needs a good “ground game” to be successful. In this video, learn what steps you can take to create a solid “ground game” to grow your business:  

It’s official: The newest group of professionals on my “Needs to Learn More about Service” list is in medical offices. Sorry, docs, but you’ve got a long way to go (and coming from a medical family and having managed my dad’s practice for years, I tend to

This time of year is rife with holiday business promotions, sales, and deals of all kinds. Whether your business is brick and mortar or virtual, you can take advantage of some of these promotional ideas to grow your business, too. Here are seven ideas that you can put into place now t

Business requires courage, there’s no way around it. Starting a business requires courage. Staying in business when times are tough requires courage. And growing a business requires courage. There’s almost no time in your business when you don’t need courage. But are

Coaching and mentoring can have a huge impact on how fast you’re able to achieve your business goals and achieve success. In fact, virtually every successful person I know makes use of coaching in some aspect. My own coaches and mentors have helped me to gain clarity, become mor

If you’ve read my bio, you know that I’m pretty tech-savvy. I’ve built many web sites from the ground up and I taught web design and development at a Big Ten University. I know how web stuff works better than most people. I’ve worked with a lot of web hosting c

I’ve heard from some of you asking what “good email open rates” are for your newsletters and requesting best practices and tips. In this post, I’ll share some best practices and tips to improve your email open rates. What’s the big deal about subject lines? Your email subj

I’ve heard from some of you asking what “good email open rates” are for your newsletters and requesting best practices and tips. Your  email open rates tell you how many people actually opened your emails, out of all the people who you sent it to (or out of all the p